Call Center Analyst

Upload Call Center Conversations

Upload JSON files containing call center conversations with metadata. Our AI will analyze sentiment, identify issues, and provide actionable insights.

1
Upload JSON Files

• Maximum file size: 10MB

• Supported format: JSON

• Files are automatically processed after upload

Supported JSON Format

Your JSON files should contain conversation data with the following structure:

{
  "conversations": [
    {
      "text": "Conversation content...",
      "sentiment": "positive|negative|neutral",
      "keywords": ["keyword1", "keyword2"],
      "issues": ["issue1", "issue2"],
      "summary": "Brief summary...",
      "questionsAnswers": [
        {
          "question": "Question text",
          "answer": "Answer text"
        }
      ]
    }
  ]
}

2
Uploaded Files

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What's Next?

💬 AI Analyst Chat

Ask questions about your conversations, get sentiment analysis, and identify trends using our AI-powered analyst.

📊 View Statistics

See comprehensive dashboards with sentiment distribution, top issues, and key insights from your conversation data.